1. Introduction
Welcome to the EUCRM Client Portal. EUCRM ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile application.
2. Information We Collect
To provide you with a seamless client portal experience, we collect the following types of information:
Account Information: Your name, email address, phone number, and login credentials used to access the portal.
Business Data: Information related to your interactions with EUCRM, such as invoices, project updates, support tickets, and communications.
Device and Usage Information: Data regarding your mobile device (such as operating system and device model) and how you interact with the app. This helps us troubleshoot performance and optimize our API integrations.
3. How We Use Your Information
We use the collected information for the following purposes:
To authenticate your identity and provide secure access to your client records.
To synchronize your data accurately with our backend Odoo ERP system.
To send administrative information, such as updates to our terms, billing notices, or project alerts.
To monitor app performance and resolve technical issues.
4. Data Sharing and Disclosure
We respect the confidentiality of your business data. We do not sell or rent your personal information to third parties. We may share your information only in these limited situations:
Internal Operations: With authorized EUCRM personnel and our secure Odoo infrastructure required to deliver the app's core functionality.
Legal Requirements: When required to comply with applicable Lebanese laws, regulations, or valid legal requests.
5. Data Security
We implement robust, industry-standard security measures to protect your data. All communications between the mobile app and our servers (including XML-RPC and JSON-RPC API calls) are encrypted to prevent unauthorized access, disclosure, or modification of your information.
6. Your Data Rights
Depending on your jurisdiction, you have the right to:
Request access to the personal data we hold about you.
Request corrections to any inaccurate or incomplete information.
Request the deletion of your account and associated personal data, subject to our legal and operational record-keeping requirements.
To exercise these rights, please contact us using the information below.
7. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal obligations. We will notify you of any material changes by updating the "Effective Date" at the top of this policy and, where appropriate, through an in-app notification.
8. Contact Us
f you have any questions, concerns, or requests regarding this Privacy Policy, please contact us:
Email: a.jaber@eucrm.app
Website: https://eucrm.app/
Address: Habouch Main Street, Lebanon